IoT

Traveler data protection

Amidst the troubles the tourism industry has faced during the COVID-19 pandemic, cybercrime has been an unfortunate additional concern for hospitality companies and travelers alike. Cybercriminals have taken the crisis as an opportunity to prey on fear and the virtual shift at a time when we need online systems more than ever. This puts guest information at risk.

From credit card numbers to itineraries, your data should stay perfectly safe during your travels. After all, everyone deserves a peaceful break from the stresses of the modern world. Fortunately, hotels and tourism-related apps are becoming increasingly aware of threats and are taking the necessary steps to protect guest information.

Protecting your own and your hotel’s guest data comes down to understanding when that data is vulnerable and using the right tools and software to prevent unauthorized access. This article explores how hospitality-focused apps are stepping up to provide information security so that travelers can take advantage of digital travel tools without having to worry for their data security.


Vulnerabilities in Guest Information Processing

A variety of information is collected during travel and hotel visits. From the first instance of searching for appropriate accommodations and onward, travelers submit their names, email addresses, phone numbers, and credit card details.

Meanwhile, hotels increasingly rely on digital tools and practices like mobile check-in and smart assistants. This means additional data transfers over digital networks. These smart systems offer an improved guest experience, but they can also come with risks if not properly protected.

Fraud and data theft are unfortunate occurrences when using technological platforms and, while some systems are better than others, no network can completely guarantee absolute safety from a data breach.

Hoteliers and their guests face threats like:

• Theft of personal identifying information.
• DarkHotel hacking attempts through spear-phishing scams and peer-to-peer network attacks.
• Ransomware and DDoS attacks.
• Point-of-Sale system breaches.

In the wake of the COVID-19 pandemic, hackers have more than doubled their attack attempts. Pandemic-related phishing schemes and social engineering scams have thus become common practices. Therefore, to keep tourists safe and at peace today, hoteliers must adopt security measures that mitigate cybersecurity risks so that they can also focus on all other pandemic-related health safety measures that are necessary to guarantee their guests a safe and pleasant stay.

Hacker breaching data – Photo by tookapic on Pixabay


How Hotel Apps Help Secure Data

Few industries are still unsupported by helpful mobile applications today. The hospitality and tourism industries are among the most served ones! Hotel apps enhance the guest experience at just about every stage of travel, from bookings to guest management and travel tips. But what are tourism apps doing in terms of cybersecurity?

Apps like Manet provide both guest convenience and information security right from the check-in process and on, offering a secure platform for travel assistance and contactless service. Here are just some of the other ways tourism apps achieve this security:


Securing Mobile Check-In

Digital room keys are one of the revolutionary tech innovations powering contactless service and virtual guest check-in. In the time of social distancing, these systems can be immensely helpful in maintaining health and safety standards. But they can also present digital threats, especially where credit card information is involved.

Fortunately, however, tourism-related apps like Manet, address these threats and have implemented security standards to better protect guests against any vulnerabilities in the system. Frequent updates, user authentication, and consistent tests of the Internet of Things (IoT) lock systems all help maintain mobile check-in procedures to keep guests and their information safe.


Educating Travelers and Providing Alternatives

Hoteliers recognize that when it comes to traveler data, guests want to feel like they are in control of their own privacy and security. Hotel apps can make this possible by educating guests regarding cybersecurity best practices. Whether it be through comprehensive guides to logging in safely to guest WiFi or information on how and when the hotel will contact guests, these applications can make a big difference in ensuring traveler data safety through education alone.

However, traveler-focused tools should also consider alternatives to guest WiFi. For instance, the 5G wireless network is emerging as a faster and more effective way to access the internet. Mobile app developers are recognizing the need for 5G compatibility in hotel and tourism applications and tools, allowing guests to utilize these networks without relying on vulnerable guest WiFi. Manet, with its smart travel assistants, has always been at the forefront of ensuring the compatibility and availability of network options like these to help keep traveler information secure.

Manet Smart Travel Assistant
Traveler using Manet Smart Travel Assistant


Revitalizing Security Tech

Cybersecurity technologies are improving all the time. In the course of application development, hospitality and software companies are applying these new technologies to improve encryption and data storage processes on mobile devices.

For example, artificial intelligence and machine learning algorithms are getting increasingly good at modeling, predicting, and catching potential data breaches. The use of these tools from the application development process onward inspires more thorough security practices to secure mobile app code from the backend. Then, encryption techniques can also be broadly instituted to secure the platform for the end-user.

Tourism-centered applications and digital tools are fueling better security through better processes and highly-trained information systems professionals who add value through their cybersecurity expertise. Modern tourism requires an extensively digital approach, so these professionals are key to constantly improving mobile hospitality applications to offer cutting-edge security.

Thanks to skilled cybersecurity professionals and highly secure travel and hospitality digital tools travelers can kick back and fully enjoy their stay knowing their information is safe.

Happy tourists – Photo by Jill Wellington on Pixabay


A Safer Future for Tourists

In the face of widespread industry troubles like pandemic and cybercrime, tourism app security is an absolute travel necessity. Not only can secure technology help hoteliers flourish, even while COVID-19 rages, but it can also help them establish high digital protection for business guests who often have to work remotely while traveling.

With the future of the travel industry dependent on the security of guest information, implementing protections from the app development stage to the check-in process helps making safe travel possible even in a world full of digital hazards. For hoteliers, implementing in their processes a secure and proven hospitality application may make the difference in hotel reputation for guest data security.


Article by Luke Smith – Manet Guest Writer & Technology Enthusiast

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Manet Smart Travel Assistant

For years, hoteliers looking to enhance their guests’ travel experience have been using apps to make travel more convenient and personalized. However, while apps have been used by reputable hotel chains like Marriot International and Choice Hotels, they’re quickly becoming a thing of the past when compared to the capabilities of hotel smartphones like Manet. 

Hotel apps
Hotel apps are a thing of the past

With the proven ability to improve guest satisfaction, these devices manage to do everything an app can do and far more. The hotel smartphone, or rather, Manet mobile travel assistant, is already being used in many hotels across the world and is quickly becoming a favorite of travelers and hoteliers alike. The reason? There’s plenty.

What Is a Mobile Travel Assistant?

A mobile travel assistant is exactly what it sounds like. Someone in your pocket who can recommend restaurants (and keep you from the bad ones), help you book trips and activities, and even help you navigate the city. Devices like the Italian Manet traveler smartphones are a high-quality replacement for the apps that guests don’t bother downloading, have trouble accessing, or simply can’t figure out how to navigate. A mobile travel assistant completely eliminates this hassle. The smartphone is there for the guest in their room, packed with features, equipped with a SIM card and ready to be used for the duration of their stay.

Smart Travel Assistant
Mobile travel assistants improve hotel guest experience

The Hotel Master Key

There are so many small cards and devices that hotels use to enhance their guests’ experience. What if these devices were all centralized into just one smartphone? The Manet traveler smartphone can replace a wide range of hotel tech, including: 

  • Room Key
  • Smart TV Remote Control
  • Bulky Hotel Room Phone
  • Air-conditioner Remote Control
  • Room Lighitng Controller
Hotel Master Key
One key for all hotel appliances

With all these features incorporated into one device, guests can worry less about losing things they need for their stay. The convenience doesn’t stop there, however, as hotel smartphones also allow guests easy access to room service and the concierge, and are an easy and fast to use communication channel with their hotel as explained further below.

Free Calls and Free WiFi 

Even if your hotel has a well-running app, what happens if guests need to use it but don’t have internet access? With a smartphone, this problem is completely avoided. 

With Manet’s free unlimited local and international calls, and unlimited 4G connectivity in and outside the hotel property, your guests will never have to worry about connectivity and hidden charges.

Manet wifi hot spot
Mobile wifi hot spot

Even better, devices like Manet can also be used as WiFi hotspots so that guests can use additional devices, like personal laptops, smartphones, and tablets, without additional charges. Talk about earning good favor with guests! With easy 24/7 access to every online service and social app they could want and need, your guests will be taken care of at all times.

The Most Convenient Travel Tool

Whether you’re traveling for business or pleasure, Manet traveler smartphones can help every hotel guest have an experience that’s tailor made for them and their needs. Here are just a few of the features guests can access on their Manet device:

  • Tickets for local attractions, events, museums, etc.
  • Restaurant reviews, directions, and bookings
  • Tips and tricks to enjoying the city to the fullest
  • Maps and general directions
  • Local safety information
  • Texting with the Hotel
  • Hotel ancillary services ordering
Manet Smart Travel Assistant
Manet Smart Travel Assistant

Having all this services and data collected on just one device, without needing to search and dig around for them, allows guests to relax and enjoy their stay and time in the city. Needless to say, this new way of traveling, accompanied by a hotel smart mobile assistant is being highly praised by guests who’ve gotten to take advantage of it. Hotel smartphones are also a great solution for parents, traveling with young kids, who just don’t have the time to plan any last-minute outings without a ton of stress.

Revolutionary Service for Hoteliers 

Traveler smart devices like Manet have made their debut on the market just very few years ago but are already delighting hoteliers at all levels of their industry. Here are just a few of the reasons for which solutions like Manet can enhance how hoteliers conduct business.

  • Feature-rich Dashboard: The Manet solution is not limited only to smart devices. It also has an saas web-based component allowing hoteliers control all of the device’s services from a well organized web dashboard and offering them an innovative CRM improving and enhancing hotel-guest communication. Through the dashboard, hoteliers and their employees can chat with clients or send them push notifications ensuring their service is both timely and professional.   
  • Reputation Management: Manet offers hoteliers an integrated multi-channel reputation auditing system, including detailed feedback from all major travel reviewing websites like TripAdvisor, Facebook, Google, Booking and more. Furthermore, thanks to this system, hotel guests can be sent invitations to review their hotel and messages preventing them from leaving negative reviews. Improving hotel reputation has never been so easy before!
  • Valuable Analytics: Manet’s Dashboard helps hoteliers collect valuable data and analytics about the restaurants, events, places and activities that are favored by their guests. This way, improving guest experience and achieving guest delight becomes extremely intuitive.
  • Marketing and Revenue: Through Manet’s Dashboard and devices, hoteliers can easilly increase ancillary service sales thanks to easy-to-edit-from-the-dashboard mobile device service menus through which hotel guests can order food in their rooms, book airport transfers, buy spa treatments and any other service is offered by their hotel.
Manet Hotel Dashboard
The Manet Dashboard

The Verdict

If you use a smartphone and have read carefully what’s written in this article, you can easilly imagine why hotel apps cannot compete with Manet Hotel Smartphones & Dashboard and why the latter are making travelers’ and hoteliers’ lives easier and happier!

Visit www.manetmobile.com to discover more!

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