In February 1983 Holiday Inn launched the first hotel Loyalty programs, and two months later Marriott followed the precursor launching its own hotel reward program. The foundations of one of the biggest hospitality Read more
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Managing the reputation of hotels in the digital age is its own animal. With multiple channels of engagement and bookings come multiple opportunities for strategic management — and, equally, the risk of having Read more
Every time you think about or plan your next trip, do you ever wonder what the future of travel and hospitality looks like? Digitization has brought massive changes to the travel industry delivering highly personalized Read more
At the dawn of history, keys and locks were made of wood and until the ‘70s the only big change in key and lock manufacturing involved the introduction of new materials and the substitution of wood with iron, then Read more
We are not yet travelling on spaceships, we are not yet living on Mars, but our “travelling space” has changed dramatically in the last years and as tourists sometimes we may feel like aliens in strange places called “hi-tech Read more
The advent of the internet has made available an infinite range of information to tourists and the web, along with new technologies, has undoubtedly revolutionized the way we travel. Read more
Once upon a time, on hotel reception desks, there was the bell and behind it the bellhop that jumped up at the customer’s call. After the bell came intercoms and the first phones. Since then things kept evolving rapidly and Read more
